FREQUENTLY ASKED QUESTIONS

Welcome into Nanana’s world.

Below you can find answers to some of our most commonly asked questions:

SIZING

NANANA offers the following sizes: XXS, XS, S, M, L

If your size is not listed above, please get in contact by sending an email to angelicaroscena@nananabyangelicar.com and we will be happy to create a special order piece for you.

CANCELLING OR CHANGING AN ORDER

Unfortunately, once an order is placed you can no longer make changes to it.

If you would like to change or cancel an order once it has been placed, please email us at angelicaroscena@nananabyangelicar.com. Please be sure to include your order number in the email, and whether you would prefer for the order to be cancelled or amended.

CHECKING THE STATUS OF AN ORDER

We will send you a tracking number once your order has been shipped. Please keep in mind that it may take up to 24 hours for the tracking information to be visible.

WHERE IS MY ORDER?

If you are having issues receiving your order or more than two weeks have passed since dispatch, please contact us at angelicaroscena@nananabyangelicar.com and we will be able to further assist you.

PAYMENT METHODS

nananabyangelicar.com accepts various payment methods including PayPal, Credit Card and Debit Card.

All prices are in Euro (€) but we ship worldwide.

TAX

If you order is placed from within the EU you are required to pay Italian sales tax (IVA). If your order is placed outside the EU you are not responsible for paying Italian sales tax (IVA), but are responsible for any additional tax and/or duties applicable in the country of destination; it is the customer’s responsibility to pay any of these extra charges.

SHIPPING & RETURNS

Once your order has been processed, item(s) will be shipped within 48 hours; we ship worldwide.

SHIPPING METHODS

Standard Shipping within Italy (ADD DAYS)

0-2 kg = 5,00 €

2-5 kg = 6,00 €

5-10 kg = 10,00 €

Express Shipping within Italy (ADD DAYS)

0-2 kg = 7,00 €

2-5 = 8,00 €

5-10 kg = 10,00 €

WORLDWIDE 1 OPTION:

Standard International Shipping:

ZONE 1 = Austria, Belgium, Denmark, Germany, Luxemburg, The Netherlands, Poland, Czech Republic, Slovenia, Hungary

1 KG = 12,10 €

2 KG = 12,70 €

3 KG = 13,35 €

ZONE 2  =  France, Monaco, United Kingdom, Spain

1 KG = 14,55 €

2 KG = 15,20 €

3 KG = 16,00 €

ZONE 3 = Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Sweden

1 KG = 15,55 €

2 KG = 16,65€

3 KG = 17,90 €

ZONE 4 = Iceland,Lichtenstein, Switzerland, Norway

1 KG = 34,75 €

2 KG = 35,75€

3 KG = 37,10 €

WORLDWIDE 2 OPTION :

Service Minibox  track :

  • Europe e Turkey: 6 days
  • United States  e Canada: 14 days
  • Israel: 10 days 
  • Japan, China, Korea, United Arab Emirat, Hong Kong: 15/20 days

The completion of any customs formalities (only for non-EU countries) could increase delivery times.

Weekend and bank holidays are not counted in the delivery times.

0-500 = 10,00 €

501- 1 KG = 14,00 €

1-2 KG = 18,00 €

For specific inquiries, email us at angelica.roscena@nananabyangelicar.com

RETURNS

Please read the item descriptions and consult the size guide carefully prior to placing an order. For all orders placed in Italy and returned no later than 21 days from the date of receipt, a refund or exchange is possible. International buyers have 28 days to return the item(s) once received. No items which have been worn, altered or washed may be returned. Please note swimwear or intimates with the hygiene seal removed, may not be returned. You are responsible for the return shipping costs. As soon as we have received the returned items we will contact you within 24 hours.

For inquiries, email us at angelica.roscena@nananabyangelicar.com

Please include the original invoice inside your return package. Returns may be sent to:

NANANA BY ANGELICAR.

PIAZZA MENTANA N° 8

20123 MILANO

ITALY

STILL HAVE QUESTIONS?